ADP Case Study
ADP Case Study
Qualifying inbound enquires in the most effective way while simultaneously protecting ADPs' key sellers and allowing them to rapidly scale teams.
Optimizing and scaling inbound teams to support a faster path to revenue
Industry: Human Capital Management (HCM)
HQ: Roseland, New Jersey
What they wanted to achieve
ADP were looking to establish a new onshore center to answer inbound calls, chats and webforms from prospects and clients. They were looking for a skilled team of Lead Development Specialists (LDRs) to effectively pre-qualify inbound leads and ensure those leads with all the qualifying details were directed to the most appropriate seller within the company. Teams are active from 8AM to 8PM Monday through Friday for coverage across North America (U.S. and Canada).
How did we support ADP and protect their key sellers?
The InsideOut LDR teams – of which there are two: one team of 14 for inbound phone and chat and one team of 12 for inbound webforms – continue to provide specialized skills and knowledge of the Human Capital Management (HCM) sector and ADP’s products and services across a broad array of solutions, including Payroll, Insurance, Health and Benefits, and Retirement Services.
How we achieved these results?
Whether you’re looking for InsideOut to operate as your entire inside sales team, or if you’re looking to leverage our resources to boost the performance of your inside sales team, contact us to find out more.